Time to level-up

Simple-CX helps you to fuse together the people, processes, and technologies which create an impactful Customer Success organization. One that …

  • delivers on your brand’s promise

  • nurtures the relationship between your organization and your customers

  • does all this reliably, predictably, and at scale.

Simple-CX provides workshops, tutorials, consulting, and fractional leadership that helps you turn your brand’s promise into your customer’s reality.

Whether you need to elevate and expand existing Customer Success processes and artifacts, pivot in the face of market conditions, or create the basics from scratch, we are excited to help.

If you want a five-minute explanation of the basics of customer success, check out our short video.

Customer Success Vision & Strategy

Simple-CX will help you define your Customer Success strategy to support your organization’s vision and differentiation. Whether you are an established multi-national, a non-profit, or start-up with an idea, we will help you know where you need to go.

  • Customer Success Strategy and Planning

  • Customer Journey

  • Customer Health

  • Customer Tiering

  • Customer Success Alignment

  • Customer Success Innovation

  • Product / Service Strategy

Customer Success Execution

Simple-CX will help you build a Customer Success team that delivers on your brand’s promise consistently and efficiently.

  • Customer Success Playbook

  • Customer on-boarding

  • Success Planning

  • At-Risk Mitigation

  • Employee Elevation

  • Partner with other teams (Sales, Product, Channel partners, Support, etc)

  • Project management

  • Product / Service Design, Roadmap, Communication

Check out our white paper which walks you through how customer success can help you thrive during a tough economy.

 

Data Analytics and Predictive Modeling

Simple-CX will unlock the key to understanding what engages and resonates with different types of customers. We transform your data from an organizational swamp into actionable insights about how to make and keep the best customers.

  • Benchmarks and Gap analysis

  • Predictive analytics

  • Voice of the Customer

  • KPIs, Reporting, Dashboards

  • Data Story-telling

  • Voice of the Employee

How can we help?