As you and your customers are being asked to do more with less, it’s important to maximize the momentum of your on-boarding. Learn how to drive adoption, excitement, and engagement when you follow the four simple keys to an effective onboarding.
Scaling your Customer Success Program (executive guide)
A predictable, repeatable, scalable Customer Success program is key to your organization’s long-term growth ... times of economic stress simply help bring this into focus.
Your company exists to help customers make their world a better place. Your Customer Success philosophy, teams, and programs are charged to make sure that happens.
Unfortunately, no one has unlimited resources!
To sustain growth and remain effective over the long term, you have to constantly do more with less. The only difference today, as we face an economic downturn, is that the imperative to be efficient, to scale, to succeed is, simply, more stark.
Most companies will make the easy choice during a recession: Cut back. Defend and protect. Wait for the good times to come again. A few companies, however, will strike out. They will take advantage of uncertainty in the market to grab share from their competitors. They will launch new and innovative products and services. They will grow closer to their customers than ever before.
When you make the decision to scale your customer success operations, you choose to both embrace your customers and improve your business. At Simple-CX, we believe in the power of and along with the joy of doing the hard thing just because it’s the right thing.
This white paper provides a template to scale your Customer Success organization and, not just survive the next recession, but to thrive during it. And beyond.
VIDEO | Customer Success Primer in (about) five minutes
A SIMPLE-CX WORKBOOK: Project Management for your CLIENT's success
Tips, tricks, strategies, and more to improve your delivery of professional services and effectively manage projects for your client’s success.
CHECKLIST: Is your client's team ready to win?
You are accountable for your client’s success … but you don’t have the authority to dictate the necessary changes, actions, and choices. Only your client’s team can do that.
Answer these 5 questions to understand how well you have prepared the team for success.
VIDEO: Rethinking the strategic QBR
VIDEO: How to define, measure, and improve Client Health
INFOGRAPHIC: Keys to white glove Account Management
The goal is to help your customers become ROCKSTARS in their day-to-day lives. That only happens when you have a repeatable process to create and execute a strategy that ensures your customers consider you as their partner, not just another vendor. In this ★ infographic ★, we show the four steps to successful account planning and provide a framework for effectively executing against that plan.
VIDEO: Use data to keep your best employees
The best predictor of business success is customer loyalty.
The best predictor of customer loyalty is employee engagement.
Check out or brief video on how to use analytics to predict regrettable employee exits.
WHITEPAPER: Using data to help your customers "level-up"
You want to do more than sell products and services to your customers. You want to be more than "just a vendor". You want to help your customers make their world a better place. In this briefing we define the four keys to building a partnership with your customers and then we show you how to use data to help each and every customer level-up.